Getting Internet for Your New Construction

Building a new home or business? We’re here to help get your Triangle Communications service ready when you move in.

To get started, please complete our New Construction Request Form, and one of our local team members will reach out to review your project details.

Before submitting your request, be sure to read through the information below,it includes helpful tips and details to make the construction process go as smoothly as possible.

Information We’ll Need

To set up service at a new location, we’ll ask for:

Your name and billing address
Your physical (911) address, including apartment or lot number
Previous occupant or closest neighbor with Triangle service (if applicable)
Type of service: Residential or Business Directory listing (if you’d like your number published)
Feature and long-distance preferences
Employment and credit information
Business ownership information (for commercial accounts)

Note: New construction requests require additional planning, paperwork, and connection time.

Understanding the Construction Process

Triangle completes hundreds of new construction requests each year, from single-home drops to major network expansions. We do our best to complete all requests quickly, but there are several steps before we can install service.

KEY THINGS TO KNOW

Right-of-Way:

Our Right-of-Way Agents must contact all property owners along the planned route to secure easements before construction begins.

Easements allow us to safely bury fiber on private property, reducing the chance of future damage.
If easements are not granted, we may need to find alternate routes, which can delay or increase project costs.

Scheduling:

We prioritize required annual projects; additional service requests are added to our schedule as capacity becomes available.

Longer routes or special equipment may take additional time.
Construction continues until the ground freezes; unfinished projects resume first in the spring.

Tips for a Smooth Construction Process

The more information you can provide early, the faster we can get started.

Before you build:

Contact Triangle as soon as possible to discuss your plans.
Please note that construction estimates may require a prepaid fee.

Information that helps us plan:

Legal description of your property (Section, Township, and Range)
Numbers from the nearest telephone pedestal (green or gray 3-foot box)
Distance from the pedestal to your building site
Driving directions and nearest neighbors
Subdivision name (if applicable) and whether the developer has contacted Triangle about service requirements

You’re responsible for:

Providing your own telephones or in-home wiring
Selecting your preferred long-distance carrier