If you are in a fiber location, you will have a cyber power box inside your house. If your phone/internet are out, this is one of the first thigs that should be checked.
It is a white colored box, usua…
Customer Equipment Information
Customer Owned Equipment Any repair or maintenance of customer owned equipment is the responsibility of the owner through the manufacturer or an authorized agent. If a customer…
Remove the modular plug from the test jack.
Plug in a working single line corded phone.
Lift the receiver. If you have dial tone at the NID, the trouble is with either a phone set, accessory, jack or inside wir…
Outdoor ONT
You have a Network Interface Device (NID) and an Optical Network Terminal (ONT) housing on the outside of your home. In the event of no dial tone inside the location, check for dial tone at the…
If you are having phone or Internet troubles is the Indoor Power Supply. This will be located in the vicinity of the Indoor ONT, follow the black power cable if needed.
Check the lights on the front side of the…
Have you recently picked up a phone call from what appeared like a local number or local business? Unfortunately, this is happening more often. Triangle Communications would like to provide some educati…
Understanding your battery backup
Fiber Area with Traditional Phone
Backup Power for Residential Voice Telephone Services during Power Outages: For many years, your home telephone wo…
International calls are billed in full minute increments and the rate charged depends on the location and sometimes even the carrier serving the number you’re calling. To find out how much you’ll pay when calling v…
Calling Features
Calling features allow you to get the most out of your home phone service.
Call Acceptance
Create a list of 15 numbers you'll accept calls from. Activate Code *64…
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